Shipping policy
FAQs
How do I know that my Order has been confirmed?
Once you have completed the payments process and an authorization has been received you will be navigated to a Thank You page on our website where you will be able to see your order confirmation details. You would also receive an E-mail confirmation for your order on your registered email id.
What are the Shipping charges?
Shipping is free for all orders in India.
What mode of payment do you accept?
We accept all major debit cards, Net Banking and Mobile Wallet options at checkout via Razor Pay
Are taxes included in the product price?
All our prices our inclusive of GST.
Are all payment transactions safe on the website?
Your online transaction on Arnisya.com is secure with the highest levels of transaction security currently available on the Internet. We use SSL encryption technology powered by Shopify to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Arnisya are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Do you offer international shipping?
For international orders, please contact us on arnisya.living@gmail.com or +919052446622
Shipping timeline?
Orders are shipped in 7-10 working days through registered domestic courier companies to all pin codes where courier service is supported by our logistics partners. Please note Saturday, Sunday and Public Holidays are not set as working days for standard deliveries.
How long before I receive my purchase?
All orders are processed from our own warehouse. Our endeavor is to make the products reach you within 15 business days* from receipt of payment. The shipping time for customised orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. You can always contact us at arnisya.living@gmail.com for any issue with delivery.
Kansa orders may take longer as they are custom-made. You will be notified of the timeline via email.
How can I check where is my shipment?
You can also write to us at arnisya.living@gmail.com or at +919052446622 for status.
Can I return or exchange my purchase?
We allow exchange of products only if there is a manufacturing defect or a damage in transit. All our products are handmade with utmost care and love. All product dimensions and materials are mentioned on each product. We do not entertain exchanges for size related issues. Please note that all Kansa and Copper products will have a natural tarnish on them which will wear out upon a wash with Pitambari.
To exchange: Please email us within 48 hours of delivery at arnisya.living@gmail.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item. We will look into the issue and revert back within 48 working hours.
The cost for shipping the product back to us is to be borne by you. When we deliver your corrected product, Arnisya will take care of the shipping. Arnisya reserves all rights to inspect the condition of the product before processing exchanges. Please ensure that the product is in its original condition and packaging. Item(s) which show signs of usage before will not be eligible for returns or exchange.
Can I cancel my order?
You can cancel your order any time before the order status is ‘shipped’. To cancel you can write to us at arnisya.living@gmail.com with details of your order number.
Anything else?
Please feel free to reach us at arnisya.living@gmail.com or call/whatsapp us at +919052446622